City Of Genoa issued the following announcement on Oct. 10.
We apologize to those that have been trying to reach City Hall or the Genoa Police Department by phone. Our phone system is down and it is being worked on but as of right now we do not have any more information.
If you need to reach us, you can message us via facebook or use our "Contact Us" page on our website. If you have an emergency, please call 911.
https://www.genoa-il.com/contact/
Original source can be found here.
Source: City Of Genoa